BS Banking Annual 2017: Bringing About A Transformation In Banking

Digital payments, blockchain, artificial intelligence and robotics will revolutionise the way banks function and engage with customers

Ramkeval Patel, 42, a vegetable vendor in Mumbai’s suburb of Andheri, is fearful of banks. Paperwork to open an account or even depositing money in a branch overwhelms him, and automated teller machines confuse him. But his family in Uttar Pradesh’s Deoria district depends on his money for sustenance.

A vast majority of Indians engaged in the informal economy has the same story to narrate. But there has been a revolution in the country’s banking industry: the cumbersome paperwork of completing the know-your-customer (KYC) process is becoming a thing of the past. Today, ...

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  • Exclusive content, features, opinions and comment - hand-picked by our editors, just for you.
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  • Track the industry of your choice with a daily newsletter specific to that industry.
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  • This product is a monthly auto renewal product.
  • Cancellation Policy: You can cancel any time in the future without assigning any reasons, but 48 hours prior to your card being charged for renewal. We do not offer any refunds.
  • To cancel, communicate from your registered email id and send the mail with the request to assist@bsmail.in. Include your contact number for easy reference. Requests mailed to any other ID will not be acknowledged or actioned upon.

First Published: Mon, January 15 2018. 20:24 IST

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