Sky Broadband Says Online Access Problems Resolved

Sky Broadband says problems that left some customers unable to access a number of websites and apps have been resolved.

Customers complained they could not reach online bank accounts at Halifax, HSBC, TSB and Santander. Some people said they could not access a major hotel booking site.

Sky had tweeted there were "issues", but now says problems have been sorted.

Halifax said the problem was linked to a technical fault with Sky Broadband.

Customers were being advised to turn off their Wi-Fi and access banking apps using mobile data.

Consumers took to Twitter to complain about other websites being down as well, including hotel booking services such as Booking.com.

Lloyds Banking Group, which owns Halifax, and TSB said that there had been nothing wrong with any of their own services.

"To confirm, the problems people are facing is because of the issues with Sky Broadband. We can confirm there are no issues with our online banking or apps," a Lloyds Banking Group spokesman said.

A TSB spokesman said: "Customers who use one popular internet service provider (ISP) to access internet and mobile banking have been affected by problems at that ISP.

"Regular payments are unaffected and customers can continue to make and receive payments from their accounts."

A spokeswoman for Santander said: "We're aware that a number of internet providers are experiencing issues this morning, meaning some customers are unable to access our online and mobile banking services.

"We are sorry for the inconvenience caused and are working to resolve the issue as quickly as possible."

She added that debit cards, credit cards, ATMs, telephone and branch banking services were not affected. Customers can continue to use these services as normal.