Santander: Bank Hands Out £130m In Christmas Blunder
By Dan Ascher
Business Reporter
- Published
Image source, Getty Images
Tens of thousands of people awoke on Christmas morning to a surprise from an unexpected benefactor - Santander.
The bank mistakenly deposited £130m into 75,000 accounts on 25 December.
Santander's staff are now rushing to claw back the money, although the job is being made more difficult because much of it was deposited in accounts at rival banks, according to The Times.
The error occurred when payments from 2,000 business accounts were made twice.
"We're sorry that due to a technical issue, some payments from our corporate clients were incorrectly duplicated on the recipients' accounts," the bank said in a statement.
"None of our clients were at any point left out of pocket as a result and we will be working hard with many banks across the UK to recover the duplicated transactions over the coming days."
It said the mistake may have meant that some people were, in effect, paid twice from their employer's account, although the second payment was funded by Santander.
Ruined Christmas
One payroll manager, who asked not to be named, told the BBC the blunder had cast a shadow over Christmas and Boxing Day.
"It ruined my holiday period because I thought I'd paid out hundreds of thousands in error - I thought I had done something wrong," they told the BBC.
"I thought it was just me and that I was going to get in trouble at work."
They said that Santander had not given any information about how firms should explain the second payment to staff or about how it should be repaid.
"It's just a complete shambles," the payroll manager said. "How they are going to recover it, I just don't know."
The bank stressed that it had already begun speaking to the rival banks - which The Times said included Barclays, HSBC, NatWest, Co-operative Bank and Virgin Money.
Santander said those banks would "look to recover the money from their customers' accounts."
However, it was not clear how the banks would respond if their customers had already spent the money, meaning returning it would push them into overdraft.
Santander indicated that it may contact people directly to get the money back.
From Chip War To Cloud War: The Next Frontier In Global Tech Competition
The global chip war, characterized by intense competition among nations and corporations for supremacy in semiconductor ... Read more
The High Stakes Of Tech Regulation: Security Risks And Market Dynamics
The influence of tech giants in the global economy continues to grow, raising crucial questions about how to balance sec... Read more
The Tyranny Of Instagram Interiors: Why It's Time To Break Free From Algorithm-Driven Aesthetics
Instagram has become a dominant force in shaping interior design trends, offering a seemingly endless stream of inspirat... Read more
The Data Crunch In AI: Strategies For Sustainability
Exploring solutions to the imminent exhaustion of internet data for AI training.As the artificial intelligence (AI) indu... Read more
Google Abandons Four-Year Effort To Remove Cookies From Chrome Browser
After four years of dedicated effort, Google has decided to abandon its plan to remove third-party cookies from its Chro... Read more
LinkedIn Embraces AI And Gamification To Drive User Engagement And Revenue
In an effort to tackle slowing revenue growth and enhance user engagement, LinkedIn is turning to artificial intelligenc... Read more