Customers Furious As E.On Takes Payments Too Early
By Kevin Peachey
Personal finance correspondent
- Published
Furious customers of energy provider E.On received an unwelcome Christmas Eve surprise when their bill payments were taken too early.
Direct debits that should have been taken from customers in the next two weeks were taken on Thursday.
About 1.5 million customers - including householders and small businesses - have been affected.
The company apologised and said refunds would be made on the first available date, which was 29 December.
Many customers said they were facing Christmas overdrawn as a result of the company's IT error.
Others told the BBC that they faced the added frustration of being unable to contact the company for an explanation.
@EONhelp when is someone actually going to answer me on live chat you are quick enough to to clear my bank account on Christmas Eve with your IT error but can’t be bothered to help
— Vicki Stafford (@whammergirl) December 24, 2020
An E.ON spokeswoman said: "Due to an IT issue, we have inadvertently taken direct debit payments early from some of our customers.
"We are sorry for this error and are taking steps to contact affected customers where we can, as well as putting information about the issue on our website and social media channels.
"Customers do not need to do anything or contact us, and we ask that they bear with us while we work to refund them on the first available date, which is 29 December. Customers' direct debit payments will then be taken in line with their usual payment schedule.
"If a customer has incurred bank charges as a result of this issue, we will of course reimburse this money to them. Any customer who is concerned should contact us to discuss their circumstances."
The company said that if customers were unable to wait for a refund, they should contact their bank directly for possible support.
Uncovering The Tactics: How Hackers Exploit Developing Countries In Ransomware Testing
In recent years, there has been a concerning rise in hackers using developing countries as testing grounds for ransomwar... Read more
From Silicon Valley To Down Under: Musk's Defense Of Public Interest In The Digital Era
In recent headlines, tech titan Elon Musk has once again captured global attention, this time for his intervention in an... Read more
The Global Semiconductor Landscape: Navigating Through Market Shifts Post Samsung's Earnings Triumph
In the first quarter of 2024, Samsung Electronics announced a staggering 931% surge in operating profits, reaching 6.6 t... Read more
The Balancing Act: Google's Paywalled AI And The Quest For Digital Equity
In an era where artificial intelligence (AI) is no longer the stuff of science fiction but a daily utility, Google's lat... Read more
The Meteoric Rise Of Anthropic: Valuation And The Future Of AI
In an era where artificial intelligence (AI) is not just a buzzword but a cornerstone of technological advancement, Amaz... Read more
The Future Of Sports Strategy: Navigating The AI Revolution
In the fast-evolving world of competitive sports, the introduction of Artificial Intelligence (AI) has been nothing shor... Read more