Singapore Bank Lets Apple Customers Voice Their Transactions
OCBC Bank has turned on voice-based commands for iPhone users, allowing them to check their bank accounts or make e-payments via Apple's virtual assistant Siri.
These customers would be able to check their bank account balance, credit card details, and make e-payments including those linked or not linked to the local peer-to-peer PayNow service, the Singapore bank said.
It added that the platform was developed in-house and a similar voice-command service was introduced to corporate banking customers last October.
To use the new service, Apple customers would need to launch the latest version of OCBC's mobile banking app and running no later than the iOS11 platform. They then could check their balance account by saying "Hey Siri, what's my balance" or "how much money do I have in my bank account", OCBC said. They could authenticate transactions through fingerprint or facial recognition, the latter of which was available only on iPhone X.
OCBC's head of e-business Singapore Aditya Gupta said: "This is the new digital--conversational, more natural, and faster access to banking. This latest service...[brings us] closer to making natural language voice-activated banking and payments a reality."
Gupta added that the bank would look to include other voice-command services in future, such as bill payments, money management, and other frequent servicing requests.
OCBC last October announced a partnership with local telco StarHub to tap data insights from each other's clientele and jointly develop products and services they said would offer more customised customer experience.
They said the partnership would encompass a year-long S$6 million (US$4.39 million) investment in research and product development and include joint marketing initiatives, such as the setting up of stores to showcase their services.
Harnessing AI To Combat Cyber Risk: Strategies For Financial Institutions
Cyber threats pose an ever-present danger to financial institutions, requiring robust strategies to mitigate risks effec... Read more
Adaptation And Innovation: Revolut's Response To Banking License Delay Through Advertising Sales Push
As Revolut eagerly awaits the acquisition of its banking license, the fintech giant has demonstrated remarkable adaptabi... Read more
Riding The Wave: The Evolution Of Fintech Investment Strategies
The fintech industry has experienced unprecedented growth in recent years, captivating the attention of investors worldw... Read more
How Fintech Is Revolutionizing Traditional Banking
How fintech is revolutionizing traditional banking is a topic that is garnering positive and immense discourse within th... Read more
Blockchain And Its Impact On Fintech Industry
Blockchain and its impact on Fintech Industry has become a hot topic in the current digital era. The amalgamation of blo... Read more
The Rise Of Fintech In The Digital Era
In the heart of the digital revolution, we've observed a term termed as "fintech" creating a substantial and transformat... Read more