').insertAfter(".article-content__img");$(".article-content__img div").find('div').remove();
Three Years, 4,700 Complaints Against Domestic Airlines: Govt Data
The grievances are taken up with the airlines concerned. If the complainant is not satisfied he/she can file an appeal
Topics
airlines | Public grievances | Flight complaints
In the past three years, domestic airlines received over 4,700 customer complaints pertaining to handling of baggage, customer service, staff behaviour, and catering.
According to a written reply in Parliament, the maximum number of complaints were received by Air India (2,550), followed by IndiGo (853) and SpiceJet (476). Nearly half of the complaints (1,208) received by Air India were in 2021, and the number declined to 761 in 2022, which also saw its takeover by the Tatas.
The Union government has put in place a mechanism for passengers to lodge their grievances. This can be done through the AirSewa portal, managed by the civil aviation ministry and the Centralised Public Grievance Redress and Monitoring System.
The grievances are taken up with the airlines concerned. If the complainant is not satisfied he/she can file an appeal. Disposal of grievances are monitored at various levels, Minister of State of Civil Aviation, General (Dr) V K Singh (retired) told Rajya Sabha on Monday.
Subscribe to Business Standard Premium
Exclusive Stories, Curated Newsletters, 26 years of Archives, E-paper, and more!
First Published: Tue, March 14 2023. 22:32 IST
RECENT NEWS
Monzo Looks For US Banking License
Monzo is preparing a renewed push to secure a US banking licence, four years after abandoning its first attempt when tal... Read more
Crypto Firms Push Into US Banking
America’s cryptocurrency companies are scrambling to secure a foothold in the country’s traditional banking system, ... Read more
Parallel Banking: Stablecoins Are Now Global
Parallel Banking: How Stablecoins Are Building a New Global Payments SystemStablecoins—digital currencies pegged to tr... Read more
JPMorgan Deploys AI Chatbot To Revolutionize Research And Productivity
JPMorgan has deployed an AI-based research analyst chatbot to enhance productivity among its workforce, with approximate... Read more
Private Equity And Banks: The Complex Web Of Leverage
Private equity has emerged as a significant force in the global financial landscape, driving substantial growth and inve... Read more
Financial Watchdog Highlights Unresolved Vulnerabilities In Shadow Banking Sector
The world’s leading financial stability watchdog has issued a warning about the unresolved vulnerabilities within the ... Read more