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Importance Of Understanding Customer Expectations From Contact Centres Revealed

AMERICA - Published date: .

Knowing what your customers need and demand for is vital in providing the best customer experience. Read more

Union Drive At Amazon Warehouse Fails After Bitter Campaign

AMERICA - Published date: .

Unions and political leaders have argued that Amazon employees face constant pressure and monitoring, with little job pr... Read more

Uber Entices Drivers With $250 Million 'stimulus'

AMERICA - Published date: .

The ride-hailing giant offer no specifics on how it would allocate the funds for each driver. Read more

US Labor Board Finds Amazon Wrongly Fired Activist Workers

AMERICA - Published date: .

The National Labor Relations Board said that it found merit in claims made by dismissed Amazon employees Emily Cunningha... Read more

China's Baidu Debuts In Hong Kong After $3.1 Bn IPO

AMERICA - Published date: .

Chinese companies looking at selling shares in the city include Tencent's music group and video site Bilibili. Read more

Uber Grants UK Drivers Worker Status In World First

AMERICA - Published date: .

It is a massive change in the business model of a company that had argued before Britain's Supreme Court that its driver... Read more

Elon Musk Crowned 'Technoking' At Tesla

AMERICA - Published date: .

The company did not say whether the new titles, which are effective immediately, would bring with them any additional du... Read more

Roblox, After Winning Over Kids, Becomes A Hit On Wall Street

AMERICA - Published date: .

The platform allows users to create their own video games and gives them a share of related revenue. Read more

Video Game Platform Roblox To Make Wall Street Debut

AMERICA - Published date: .

It counted close to 33 million daily players in 2020, and revenue soared 82 percent to $924 million. Read more

Amazon Opens 'contactless' UK Grocery Store

AMERICA - Published date: .

To use the new outlet, customers have to download an app and then scan a QR code before an electronic gate swings open a... Read more

Amazon Accused Of Race-gender Bias In Workplace

AMERICA - Published date: .

Amazon is digging into allegations made in the lawsuit, the spokeswoman added. Read more

UK Top Court To Rule On Uber Drivers' Status

AMERICA - Published date: .

Uber is calling for companies in the sector to form a joint fund that would allow drivers who work for different apps to... Read more

Virus Crisis Upends Hopes For Aviation Careers

AMERICA - Published date: .

Air traffic was down two-thirds globally in 2020, according to the International Air Transport Association, and it does ... Read more

How Well Do You Know The Online Gambling Industry? Here Are 4 Casino Games That Are Trending

AMERICA - Published date: .

You could be a casino connoisseur for all you want, but if you are unaware of its online counterparts, you are not seeki... Read more

Uber Posts Big Loss As Pandemic Clobbers Ridesharing, Despite Delivery Offset

AMERICA - Published date: .

Revenue in the quarter was $3.2 billion, a 16-percent decrease from the same period a year earlier. Read more